Rental Item Policies

Booking and Payments

  1. A 50% booking deposit is required to hold your desired items and the date chosen. This fee is non-refundable for any reason, including cancellation.
  2. Remaining balance is due in full 2 weeks from the pickup date.
  3. Installments- all payments are non-refundable for any reason including cancellation. All monies collected are considered payment to Party Supply Co. for our time and resources used up until that point (consultation, preparation, estimates, etc.).
  4. We accept cash, credit or debit in person. All payments types are only accepted during regular office hours.

Adjustments

  1. Cancellation on rented items is not permitted once they are listed on an invoice, as they are marked as unavailable to other potential clients.
  2. Quantity adjustments: The quantity of our rental items can be adjusted if affected by guest count. For e.g. 200 chairs rented at contract signing but 170 attending after RSVP have been received.
  3. We will allow item rental substitutions of equal or greater value.
  4. Weather policy: There will be no refund in the event of cancellation due to poor weather on the day of your event.
  5. Final numbers are required 3 weeks prior to your event date. If the final numbers are not provided by the deadline, the original numbers will be invoiced and supplied for the order regardless if they get used or not

 

COVID POLICY

Our rental policy will stay the same (as per the rental agreements) for all our items except in the following conditions:

  • If we are ordered to go in a mandated lock down
  • If someone on our team is affected by covid and therefore we cannot provide our services

If either of these situations happened then the customer will receive a full refund on the items/order booked with us.

 

For the full rental policy please call the store and speak to one of our team members. 519-273-4353

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